Privacy Statement - LT Chauffeurs

LT Chauffeurs, operated by Luxury Transportation LTD, recognises and respects your right to privacy. We are committed to protecting your personal data and handling it responsibly, transparently, and securely. We collect and process personal information only where it is necessary for legitimate business purposes and to deliver our luxury chauffeur services.

We implement appropriate technical and organisational security measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction. We do not disclose personally identifiable information to third parties unless there is a lawful basis or legitimate business requirement to do so.

Where we engage third party service providers to perform services on our behalf, we require them to maintain strict confidentiality and to comply with applicable data protection laws.

Data Protection Regulation Privacy Statement

We take the protection of your privacy and the confidentiality of your personal data extremely seriously. This Privacy Statement explains how we meet our obligations under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any subsequent applicable legislation.

This Privacy Statement should be read together with our Terms and Conditions and Cookie Policy.

What Is Personal Data?

Under UK GDPR, personal data means any information relating to an identified or identifiable individual. An identifiable individual is someone who can be identified directly or indirectly, for example by reference to:

  • Name
  • Postal address
  • Email address
  • Telephone number
  • Booking details
  • Payment information
  • IP address or online identifiers
  • Any information relating to your journey or service preferences

How We Obtain Your Personal Data

We collect personal data in the following ways:

  • Directly from you via our website, telephone, email, or written correspondence.
  • From an authorised third party making a booking on your behalf, such as a personal assistant, family member, or corporate representative.
  • Automatically through website analytics and cookies when you use our Site.

When We Collect Your Data

Your personal data may be collected when:

  • You request a quote or make a booking online.
  • You contact us by phone or email.
  • You subscribe to updates or promotional communications.
  • You interact with our website or social media platforms.

What Personal Data We Collect

We only collect information that is necessary to provide our chauffeur and luxury vehicle hire services. This may include:

  • Your full name and contact details.
  • Pickup and drop-off locations.
  • Journey details and special requirements.
  • Payment and billing information.
  • Corporate account information where applicable.
  • Records of communications with us.

How We Handle and Protect Your Personal Data

Protecting your data is fundamental to our business. We maintain security measures aligned with industry best practice to ensure the confidentiality, integrity, and availability of your information.

  • We collect only the data necessary to deliver our services.
  • We ensure information is accurate and kept up to date.
  • We do not retain personal data longer than necessary or legally required.
  • We process personal data in accordance with your statutory rights.
  • Staff receive ongoing data protection training.

We may share relevant booking information with authorised drivers assigned to fulfil your journey. Information may also be shared with payment processors or service providers where necessary for service delivery.

Telephone calls may be recorded for training, service quality, and compliance monitoring purposes.

Legal Grounds for Processing Your Personal Data

We process personal data under one or more of the following lawful bases:

  • Contractual necessity: Processing is required to perform the chauffeur services you have booked.
  • Consent: Where you have provided clear consent, for example to receive marketing communications.
  • Legitimate interests: Where processing is necessary for business operations, fraud prevention, or service improvement.
  • Legal obligation: Where processing is required to comply with legal or regulatory requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate information.
  • Request erasure of your data where legally permissible.
  • Restrict or object to certain types of processing.
  • Withdraw consent at any time where processing is based on consent.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

International Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection legislation.

Updates to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in law or business practices. The most recent version will always be available on our website.

Contact Us

If you have any questions regarding this Privacy Statement or how your personal data is handled, please contact:

Luxury Transportation LTD
167-169 Great Portland Street
5th Floor
London
W1W 5PF
Email: info@ltchauffeurs.co.uk
Telephone: +44 (0) 7990 976 192